Return Policy
In M.G ENTERPRISE customers can return products after a return acceptance email is received from M.G ENTERPRISE to the buyer. M.G ENTERPRISE
has full rights not to accept the return or refund.
However, Returns will be fully accepted for the scenario where the product received is incorrect/defective. And a new one will be issued after successful
RTO of the incorrect/defective product to us with its proper invoice. And no extra charges will be charged to the buyer. Return will be applied after a full
investigation of the order and item will be replaced with the new item to the customer in the case of an incorrect/defective item received. The buyer is fully
responsible for the RTO charges and delivery to the M.G ENTERPRISE. M.G ENTERPRISE is not lieable for the reverse shipment in any senario.
Refund Policy
On free delivery order
80 % of the product value will be refunded. 20% will not be refunded, it will be taken as delivery charges spent by M.G ENTERPRISE.
The delivery charges are free on many items to the buyer, but M.G ENTERPRISE pays for a delivery to send an item to the customer. So, in case of a refund
the delivery charges will be taken as 20% of the total order value on the item which has a free delivery buy option. Ater sucessful RTO.
On order having delivery charges.
1. For Defective / Damaged / Wrong items. A full amount which was paid by the customer, Item + shipping will be refunded, after full investigation. M.G ENTERPRISE has the right to deny the returning parcel in the situation of false allegation of Defective / Damage / Wrong product received.
2. For item Not Required / Didn't like / etc. Only Item Value will be refunded, Shipping charges will not be refunded. (Shipping paid by customer is used to ship the parcel, hence is not refundable, It will be refunded in only Defective / Damaged / Wrong items received by customer )
3. M.G ENTERPRISE is not liable for any RTO charges, All RTO charges will be paid by the buyer only.